Sales Representative

Responsibilities:

Sales & Customer Service:

Welcome and attend to customers professionally. Understand customers' needs and recommend suitable products. Explain product features, benefits, prices, and promotions to customers. Actively promote products and encourage customers to make purchases. Achieve assigned daily, weekly, and monthly sales targets. Follow up with customers where necessary to encourage repeat purchases. Build positive and lasting relationships with customers. Handle customer enquiries and complaints professionally and escalate issues when necessary.

Store Sales Operations:

Process customer orders and sales accurately. Receive and record payments in accordance with company procedures. Issue receipts and maintain accurate sales records. Monitor product availability and inform management when stock is running low. Assist with stock counts and inventory checks. Ensure products are properly displayed, labelled, and presented. Keep the sales area clean, organised, and attractive to customers.

Technology & Digital Sales:

Use POS systems, sales software, inventory platforms, and other digital tools required by the company. Process and track customer orders using digital platforms. Respond to customer enquiries through WhatsApp and other approved communication channels. Maintain accurate digital records of customers and sales. Support online or social-media-generated sales where required. Quickly learn and adapt to new software, applications, and digital systems.

Requirements:

A minimum of 2 years of experience A minimum of a degree in a related field