Customer Support Executive

Responsibilities:

Serve as a primary point of contact for assigned clients. Receive and respond to client enquiries through phone calls, email, WhatsApp, and other communication channels. Understand client requirements and communicate them accurately to internal teams. Maintain professional and positive relationships with clients. Provide clients with regular updates on ongoing campaigns and projects. Coordinate client requests with Operations, HR, and other relevant departments. Follow up on campaign deliverables to ensure client expectations are met. Escalate client complaints and operational issues promptly.

Track and resolve customer complaints in a timely and professional manner. Maintain records of client communications, requests, complaints, and resolutions. Assist with preparing client reports and campaign updates. Follow up with field teams to obtain required information, photographs, attendance reports, and campaign updates. Support client meetings, presentations, events, and campaign briefings when required. Collect client feedback and communicate insights to management. Identify opportunities to improve client satisfaction and retention. Assist in preparing proposals, quotations, presentations, and other client-facing documents where required. Follow up with clients after project completion to ensure satisfaction and encourage continued engagement. Maintain professionalism and confidentiality in all client interactions.

Requirements:

OND, HND, or Bachelor's degree in Business Administration, Marketing, Mass Communication, Public Relations, or a related field. 1–3 years of experience in customer service, client service, account management, hospitality, advertising, events, or a related field. Excellent verbal and written communication skills. Strong customer service and relationship-management skills. Good telephone and WhatsApp communication etiquette. Strong problem-solving and complaint-resolution skills. Ability to communicate effectively with clients and internal teams. Good organisational and follow-up skills. Ability to multitask and work under pressure. Proficiency in Microsoft Office/Google Workspace. Professional appearance and attitude.

Key Competencies:

Customer service Client relationship management Communication Complaint resolution Follow-up Organisation Problem-solving Attention to detail Teamwork Professionalism