Sales Coordinator
We are seeking a proactive and detail-oriented Sales Coordinator to join our growing team in Abu Dhabi. The ideal candidate will have minimum of 3years of experience in the MEP (Mechanical, Electrical & Plumbing) industry or a related field, and will play a key role in supporting sales operations, coordinating with clients, and ensuring smooth order processing and delivery execution.
Key Responsibilities
- Coordinate effectively with clients, the sales team, and the logistics team to ensure seamless operations.
- Prepare and follow up on quotations to ensure timely responses to customer inquiries.
- Process sales orders accurately and efficiently from receipt through delivery.
- Monitor order status and coordinate delivery schedules to ensure on-time fulfillment.
- Maintain regular communication with customers regarding quotations, order progress, and delivery updates.
- Follow up on pending quotations and support the sales team in achieving business targets.
- Ensure proper documentation and record management of quotations, orders, contracts, and customer communications.
- Collect and analyze customer feedback and market information and share insights with the marketing team to support new sales strategies and business development initiatives.
- Assist in resolving customer concerns and coordinate internally to ensure high levels of client satisfaction.
- Prepare sales reports, order tracking reports, and other administrative documentation as required.
- Support the sales team with administrative and coordination activities to improve operational efficiency.
- Bachelor's degree or Diploma in Business Administration, Engineering, Marketing, or a related field.
- 3 years of experience as a Sales Coordinator, Sales Support Executive, or similar role within the MEP industry or related sectors.
- Strong understanding of quotation management, order processing, and logistics coordination.
- Excellent communication and customer relationship management skills.
- Strong organizational skills with attention to detail.
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
- Experience with ERP/CRM systems is an advantage.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
Key Competencies
- Customer Service Orientation
- Sales Coordination & Support
- Team Collaboration
- Documentation & Record Keeping
- Time Management
- Problem Solving
- Communication & Interpersonal Skills
- Follow-up & Execution Excellence
What We Offer
- Competitive salary package
- Career growth opportunities
- Supportive and collaborative work environment
- Opportunity to work with a leading team in the MEP industry