German Customer Service Representative

Position: German Operations Support Associate (Voice & Non-Voice) Location: Cairo, Egypt (WFO)

Roles are Cairo-based, Work from Office Location will be confirmed after selection

Shifts will be in between 8:00 to 20:00 CET (Mon – Fri). Working hours will follow the CET time zone with the European weekend pattern (Saturday & Sunday off).

The tentative start date is in September.

Freshers with no experience will also be considered for this opportunity.

Mandatory Requirements German language proficiency: Minimum B2 level (CEFR)

Strong verbal and written communication skills in German

Mandatory Requirements German language proficiency: Minimum B2 level (CEFR)

Strong verbal and written communication skills in German

Bachelor's degree preferred

Fresh graduates can be considered

Strong customer service orientation and problem-solving skills

Preferred Qualifications 0-1 year of experience in Customer Service, Operations, BPO, or Support functions

Experience handling voice and/or non-voice processes

Basic knowledge of MS Office (Word, Excel, Outlook, PowerPoint)

Experience with CRM or ticketing tools is an added advantage

Good typing skills and attention to detail