Sales Coordinator (English Speaking)

Supports the sales team by managing the order-to-delivery process, from order entry through production tracking, shipment coordination, customer communication, and payment follow-up. The role acts as a key liaison between customers, internal departments, and external logistics partners to ensure accurate, on-time, and well-documented order fulfillment. Key Responsibilities

1. Order Processing & Management

•Receive and review sales contracts or purchase orders, ensuring accuracy of product specifications, pricing, and delivery dates. •Enter orders into the system accurately and promptly; maintain customer files and order tracking records. •Confirm order details with customers and issue Proforma Invoices or sales contracts.

1. Production Progress Follow-up & Coordination

•Release reviewed orders to the production planning department. •Track production progress, maintain close communication with production planners/workshops, and proactively identify and flag potential delivery risks. •Coordinate internally on exceptions (e.g., delays, material shortages, quality issues) and promptly inform sales representatives and customers.

1. Logistics & Shipment Management

•Arranging shipment and transportation, liaising with freight forwarders or logistics providers. •Prepare the full set of shipping documents, including Packing List, Commercial Invoice, and Bill of Lading. •Notify customers of shipment details and track goods in transit to ensure on-time delivery.

1. Customer Service & Communication

•Serve as a primary point of contact for customers, responding promptly and professionally to inquiries about order status, delivery, and payments. •Proactively update customers on key order milestones to maintain strong customer relationships.

1. Payment Collection Follow-up

•Remind customers of upcoming payment deadlines per contract terms. •Reconcile payment receipts with the Finance department, follow up on overdue accounts, and assis

Qualifications: Bachelor's degree or higher Relevant work experience Good English communication skills Possesses good communication skills. Possesses good coordination skills. Able to commute to work independently.