Customer Experience Executive

Responsibilities:

Oversee the E-commerce team and ensure customers receive timely, professional responses. Monitor complaints, enquiries, refunds, exchanges, and order-related issues through to resolution. Identify recurring customer complaints and recommend ways to prevent them. Ensure customers receive consistent service across WhatsApp, website, phone and other customer channels. Monitor customer feedback and identify opportunities to improve the shopping experience. Escalate issues on time to ensure quick resolution. Work alongside the operations team to ensure that business operations go smoothly through all channels.

Requirements:

A minimum of 1 year of experience A minimum of an OND in a related field