Call Center Agent

Make outbound calls to prospective and existing customers.

Receive and respond to customer inquiries professionally.

Follow up leads and convert prospects into customers.

Promote books, publishing services and other company products.

Manage customer communication through phone, WhatsApp, email and social media. Handle customer complaints and ensure timely resolution.

Maintain accurate customer and lead records.

Create and publish engaging social media content.

Support Facebook, Instagram, TikTok, WhatsApp and other digital campaigns.

Generate leads through digital marketing and online engagement.

Monitor digital campaigns and prepare basic performance reports.

Conduct market research and identify potential customers. Work closely with the sales team to achieve monthly targets.