Card Telesales Agent

About the job

Card telesales agent

Job titles: Cards telesales agent

Term: 12 months

Location: Kuwait City, Kuwait - onsite

Division: Cards & payments / retail banking

Reports to: Team lead, cards telesales

Relevant experience: 2-4 years in banking or financial services telesales, with direct exposure to credit card acquisition, cross-sell, or contact-centre-based consumer sales. Candidates with a strong first 12 months of card-selling experience will also be considered.

Mandatory requirements:

Kuwaiti national (role is reserved under national workforce priorities)

Native or fluent Arabic and professional working English - both spoken and written

Prior experience selling regulated financial products by phone under scripted, recorded, quality-assured conditions

Awareness of customer data handling, KYC / CDD, and data privacy obligations in a banking context

Immediately available or 30-day notice period

Purpose of the project

Join a dedicated, on-site telesales squad supporting a leading Kuwaiti bank's consumer cards business. As a cards telesales agent, you will convert qualified leads into activated, engaged cardholders - playing a direct, visible role in the bank's growth in the local market.

You will work with warm, pre-screened leads, be equipped with proven scripts and product playbooks, and be coached to hit - and beat - monthly sales targets. This is a strong platform for a Kuwaiti national who wants to build a serious sales career in banking, with clear performance milestones, structured coaching, and exposure to end-to-end cards commercialisation.

Key activities

Outbound & inbound telesales campaigns (approximately 55%) - contact pre-screened and preapproved prospects using approved lead lists to acquire new credit cardholders, with disciplined follow-up cadence.

Lead qualification & conversion (approximately 20%) - assess customer eligibility, needs, and fit; position the right card proposition; handle objections and secure application completion.

Activation & early-usage engagement (approximately 10%) - guide newly issued cardholders through activation, first transaction, and digital wallet setup to maximise 30-day active rates.

Data capture & CRM hygiene (approximately 10%) - log every interaction accurately in the CRM / sales system; keep customer records, dispositions, and pipeline stages clean and current.

Compliance & quality (approximately 5%) - adhere to approved scripts, call-recording rules, and quality assurance feedback loops to ensure every conversation is compliant and customer-first.

Core responsibilities and accountabilities

Execute outbound and inbound telesales campaigns for credit card acquisition against monthly sales targets, working from bank-provided pre-screened and preapproved lead lists.

Convert qualified leads into approved, issued, and activated cards, improving lead-to-sale and sale-to-activation conversion rates.

Apply approved sales scripts, product propositions, pricing, and disclosures to ensure compliant selling and eliminate mis-selling incidents.

Prioritise outreach using propensity models, next-best-action prompts, and lead-scoring signals to maximise productivity per agent (cards / full-time equivalent).

Educate customers on card features, benefits, fees, rewards, and safe usage - including digital wallet enablement - to lift 30-day activation and early spend.

Maintain accurate customer records, call dispositions, and follow-up actions in the CRM to protect data quality and enable downstream analytics and campaign optimisation.

Uphold governance standards - call recording, quality assurance, script adherence, and consumer-protection rules - to meet internal audit and regulator expectations.

Key performance indicators (indicative)

New credit cards sold per agent per month

Lead-to-sale conversion rate on pre-screened / preapproved lead lists

Card activation rate within 30 days of issuance

Sales quality / script-adherence score from call monitoring and quality assurance sampling

Productivity per agent - dials, connects, and cards issued per full-time equivalent per month

Data-quality score on CRM entries (accuracy, completeness, timeliness)

Knowledge and experience

Domain expertise

Consumer credit card acquisition lifecycle: lead, application, underwriting, handoff, issuance, activation, early spend

Familiarity with pre-screened / preapproved sales models and cross-sell (e.g., debit-to-credit, existing-to-bank reactivation)

Understanding of KYC, CDD, and consumer data-handling requirements in a Kuwaiti banking context

Sector experience

Kuwait / GCC retail banking, contact-centre, or financial-services telesales

Awareness of local consumer expectations, cultural context, and Arabic-language selling nuances

Tools & platforms

CRM and telesales dialler systems (category - internal system names will be trained on-site)

Call-recording and quality assurance platforms

Digital wallet basics (Apple Pay, Google Pay, Samsung Pay) sufficient to guide a customer through provisioning

Soft skills & behaviours

Confident, warm, and clear phone manner in both Arabic and English

Resilience, discipline, and comfort working to daily and weekly targets

Team-oriented - happy to share what's working, learn from peers, and take on-the-job coaching

Bias to action: fast follow-up, clean pipeline hygiene, ownership of your book of leads

Ethical, customer-first mindset - you sell only what genuinely fits the customer

Mandatory skills

Phone-based consultative selling and objection handling in Arabic (professional English also required)

Scripted, compliant selling in a recorded, quality-assured environment

Accurate CRM and sales-system data entry

Basic sales performance literacy - own your targets, conversion rates, and productivity metrics