CLIENT SERVICE OFFICER
Riachtanach:HealthTech
(CSO)
Pathology & Clinical Laboratory Pte Ltd provides clinical laboratory services. We are seeking aCustomer Service Officer to serve as the first point of contact for our clinic,doctor, and laboratory clients — an excellent opportunity for someone whoenjoys client-facing work in a healthcare setting.
Key Responsibilities
- Attend to incoming telephone calls, WhatsApp messages and emailenquiries professionally and promptly
- Serve as the primary contact point for clinics, doctors andother laboratory clients
- Coordinate with internal departments on reports, amendments andresults clarification
- Uphold professionalism, confidentiality and patient-dataprotection requirements at all times
- Perform other relevant duties as assigned by the CustomerService HOD or Operations Management
Requirements
- Minimum “N” / “O” Levels, Nitec or Diploma
- Basic computer literacy, including Microsoft Excel and Word
- Strong communication skills with a customer-service-centricattitude
- Willing to undergo training on internal laboratory softwaresystems
- Experience in patient services, client services, or anadministrative role is an advantage
- Fresh graduates are welcome — training will be provided; or 1year of relevant experience
Working Hours
5.5-day work week
- Monday to Friday: 8.30 am – 5.00 pm
- Saturday: 8.30 am – 1.00 pm