Fulfillment Center Operations Team Lead
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Fulfillment Center Team Lead
Outerspace is a new type of Ops Center for high growth brands. We do warehousing and fulfillment, customization and light manufacturing, product photography, and more. This is not an old school warehouse operation that has been doing things the same way for 30 years. We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry.
The primary responsibilities of the Team Lead at Outerspace is to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Leads to assist the Supervisor in attaining overall department goals. They lead by example and assist the Supervisor and department by effectively planning and organizing work flow; promoting teamwork, training, problem solving and decision making.
A successful Team Lead is someone who is driven, determined and committed to a high level of operational excellence and customer satisfaction. They are collaborative, demonstrate excellent communication skills, and are detail oriented. A successful candidate will have the ability to make an impact by motivating and leading the team to meet goals and objectives.
Reports to: Operations Supervisor Compensation: $20.00 - $25.00 per hour
Responsibilities:
Ensure the line is properly staffed and ready for the workday, including temporary associates
Assist the Supervisor and other internal groups to meet and exceed customer requirements
Assure the safety and security of associates and inventory
Coordinate with other teams and departments on processes and procedures
Monitor associates’ production standards and partner with Supervisor to ensure customer compliance, safety, and all company rules, policies and guidelines are met.
Ensure all priority orders are shipped in cartons
Perform order fulfillment duties; reviewing and prioritizing available orders, determine stock requirements and maintain levels of required inventory
Prioritize orders as needed by placing orders on hold, activate, and changing priorities
Pick and pack orders, check picked orders, and prepare completed orders for shipping
Troubleshooting any system issues, and communicating to supervisors and internal channels if escalation is necessary
Identify any possible process improvements within operations
Other duties as assigned
Safety:
Ensure work areas are safe to operate in
Maintain cleanliness and housekeeping of work areas
Comply with all OSHA and warehouse safety rules and guidelines
People Management:
Communicate and engage with teammates, supervisors, and managers daily
Maintain daily attendance of associates, including timeclock adherence
Ensure associate compliance with all company rules, policies and guidelines
Escalating complex issues and interpersonal conflicts to supervisors and managers
Qualifications/Educational Requirements:
High School diploma or equivalent required
1-3 years Distribution/Warehouse experience in a fast paced warehouse environment.
Self-motivated with a high sense of urgency, resourcefulness and adaptability.
Proficient computer skills, including Google Suites, Microsoft Office; experience with WMS systems a plus
Ability to manage daily and responsive communication via virtual platforms, such as email and Slack
Ability to handle and prioritize multiple tasks.
Outstanding work record in the areas of safety and attendance.
Ability to effectively articulate and motivate peers to achieve a common goal.
Conflict resolution skills, problem solving skills
Must be able to work overtime, on holidays and weekends.
Bilingual (English and Spanish)
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