Oracle Operations And Support Specialist

Role overview

We are seeking an Oracle Operations & Support Specialist with minimum 3 years of experience to support Oracle-related operational activities, and partner coordination.

This role is primarily operations-focused. The ideal candidate will combine strong coordination and communication skills with a foundational understanding of Oracle databases and technologies.

Key responsibilities

Manage all Oracle platforms, including but not limited to Oracle Partner Store, Oracle Royalty Management, Oracle Support Renewal, My Oracle Support, Collaborative Customer Engagement, Oracle MyLearn, and Oracle University.

Manage Oracle eOPN renewals and complete all related administrative activities in a timely manner.

Handle and respond to partnership-related matters, coordinating with relevant stakeholders as required.

Support internal teams with certification processes, exam issues, and account setup/administration.

Open, track, and follow up on support tickets with Oracle (MOS) for internal and customer-related issues.

Respond to customer inquiries professionally and ensure issues are resolved or appropriately escalated within the required timeframe.

Prepare proposals and quotations for Oracle licenses, local technology solutions, and related support services.

Prepare the Bill of Materials (BOM) for proposed Oracle solutions and offerings, ensuring that all required products, licenses, services, and support components are accurately identified and included.

Coordinate with Oracle, vendors, and third parties on ongoing activities and follow-ups.

Support day-to-day Oracle Technology Services operations and ensure proper tracking of tasks and deliverables.

Prepare presentations and supporting materials for Oracle Technology products, solutions, and offerings when required.

Maintain continuous learning and development to stay up to date with Oracle technologies, products, platforms, processes, and industry developments.

Maintain a high level of accuracy, attention to detail, and organization when handling Oracle-related administrative and operational activities.

Ensure timely completion of assigned tasks while maintaining effective communication and coordination with internal and external stakeholders.

Requirements

Required interpersonal skills

Strong communication skills with excellent command of English (written and verbal)

Ability to work independently with minimal supervision

Strong coordination skills and ability to work across multiple teams

High attention to detail and strong follow-up discipline

Proactive mindset with problem-solving capabilities

Willingness to learn and continuously develop technical and functional skills

Educational background & technical requirements

Bachelor’s degree in computer science or a related field

Basic knowledge of Oracle Databases

Familiarity with Oracle Platforms

Exposure to cloud technologies (preferably Oracle Cloud Infrastructure) is a plus

Benefits

Class A Medical Insurance

Annual Bonus