Job Summary:
Responsibilities
Project Management
- Manage IT projects from initiation to closure, including requirements gathering, vendor coordination, UAT, and post-implementation review
- Maintain project documentation, timelines, and status updates; escalate risks to management as needed
- Coordinate with internal stakeholders across departments to align IT deliverables with business needs
- Handle multiple concurrent projects independently
Systems & Infrastructure Administration
- Administer technology systems end-to-end, ensuring all platforms are configured, maintained, and running to standard
- Manage on-site network infrastructure, including configuration, monitoring, and troubleshooting to maintain uptime
- Own system upgrades, new property rollouts, and third-party integrations from setup through go-live
- Maintain accurate asset registers, network diagrams, and infrastructure/system documentation
- Ensure compliance requirements for payment workflows are met; coordinate with Finance and relevant providers, validating workflows before deployment
- Proactively monitor guest-facing and back-office systems, resolving issues before they impact operations
Vendor Management
- Manage relationships with IT vendors and service providers; monitor SLAs and handle escalations
- Evaluate new vendors and prepare recommendations for management review
- Track IT expenditure and flag budget variances
Helpdesk & End-User Support
- Provide first-line IT support to all staff; triage and resolve issues or escalate as appropriate
- Manage user accounts and onboard new employees onto IT systems
- Prepare user guides and conduct basic IT training for non-technical staff
Requirements
Must Have:
- Minimum 2 years of relevant IT experience with demonstrated project ownership
- Strong communication and vendor management skills
- Able to work independently and prioritize across multiple tasks
- Singapore Citizens and Permanent Residents are welcome to apply
Good to Have:
- Diploma or Degree in Information Technology, Computer Science, or equivalent
- Experience in hospitality IT (PMS, POS, in-room systems)
- Project management certification (PMP, CAPM, or PRINCE2)
- Hands-on experience with networking (LAN/WAN, Wi-Fi, firewalls) and Windows/Linux environments
Working Arrangement:
- Based in Singapore; occasional travel to regional properties may be required
- Availability for after-hours support during critical system events or go-lives
