Customer Experience Specialist (CES)

About the Role We’re looking for a Customer Experience Specialist who’s passionate about helping people and creating memorable client journeys. You’ll be the go-to person for our community — answering questions, solving problems, and making sure every client feels seen, heard, and supported. Everything is done online, so you can work flexibly from anywhere while being part of a fast-growing digital company.

What You’ll Do

• Communicate with clients via WhatsApp, email, or social media in a warm and professional way.
• Handle inquiries, complaints, and feedback with empathy and quick solutions.
• Work closely with sales and marketing teams to ensure a smooth client experience.
• Update client data, feedback, and progress reports in our internal system.
• Maintain a positive brand image and represent our company culture in every interaction.
• Continuously improve customer processes and suggest creative ideas for engagement.

What We’re Looking For

• Min. SMA/SMK, D3/S1 preferred.
• Excellent communicator — friendly, patient, and problem-solver.
• Comfortable with tools like Google Workspace, CRM, and WhatsApp Business.
• Strong sense of responsibility and empathy for clients.
• Team player with a growth mindset — willing to learn and adapt fast.
• Fresh graduates are welcome!

What You’ll Get

• Competitive base salary + performance bonus.
• Flexible work setup (fully online).
• Supportive team and collaborative culture.
• Training in communication, client management, and digital tools.
• Real career growth in a dynamic company environment.

✨ If you love connecting with people, solving problems, and making customers happy — this role is for you.

Application Interested candidates may apply through the following recruitment form: bit.ly/NSHiring2026

Skills: Sales Strategy, Sales and Marketing, B2C Sales, Sales Management, Digital Marketing, Marketing Strategy, Communication Skills