Customer Care Representatives

Daily Routine

Ensure cleanliness and tidiness of the surroundings.

Ensure all fixtures are functioning well.

Reporting of fault to the maintenance team.

Assist Customers and Agents' enquiries via phone calls, message or walk-ins.

Assist Customers' prayers.

Sale of Incense Items.

Processing of the Service forms.

Processing of the Pedestal Engraving forms.

Liaising with vendor on the Pedestal Engraving.

Other Roles

Site tour training for New Agent Training.

Assist ceremonial team for prayer services (Anling, Bone Picking etc).

Ad-hoc emcee for FSP case.

Ad-hoc site tour for Customer.

Others

Stock take of incense paper inventory.

Follow up with agents/customer on the outstanding payment and to ensure full payment for services rendered.

Plan, Organize, Execute and Promote events.

Report tabulation and analysis of all calls, services, events etc Event Profit & Loss tabulation.

All ad-hoc duties assign by seniors.