Shortlet Apartment Coordinator

Responsibilities:

Guest Services and Reservations:

Welcome guests warmly and professionally. Coordinate guest arrivals, check-ins and check-outs. Provide guests with relevant information about the apartment and their stay. Respond professionally to guest enquiries, calls and messages. Maintain accurate records of bookings, guest details, arrival dates and departure dates. Update booking information using the company’s approved system or spreadsheet. Assist guests with reasonable enquiries during their stay and escalate significant concerns to management. Maintain guest privacy and confidentiality.

Apartment Cleaning and Guest Preparation:

Thoroughly clean and prepare the apartment before each guest’s arrival. Clean bedrooms, bathrooms, kitchen, living areas, floors, surfaces and other areas to a high standard. Ensure beds are properly made and the apartment is neat, fresh and welcoming. Check the apartment before every guest arrival to ensure it is ready for occupancy. Complete a post-check-out inspection after each guest leaves. Promptly report any damage, missing items, maintenance problems or unusual concerns to management.

Laundry and Linen Management:

Wash, dry, fold and appropriately store bed linen, towels and other apartment laundry. Change all required bedding and linen between guests. Ensure linen and towels are clean, fresh and professionally presented. Monitor the condition and quantity of linen and report damaged, worn or missing items.

Apartment, Inventory, and Supplies Monitoring:

Monitor cleaning products, toiletries, and other guest supplies. Keep basic records of apartment supplies and advise management when items require replenishment. Check furniture, appliances, and other apartment items for damage or faults. Monitor essential services and utilities within the apartment and promptly report problems. Help maintain an inventory of important apartment items. Ensure company property is handled responsibly and protected from avoidable loss or damage.

Social Media and Marketing:

Regularly create and post engaging content for Nazstay Apartment on Facebook and Instagram. Take good-quality photographs and short videos of the apartment for promotional purposes. Promote the apartment’s facilities, availability and guest experience professionally. Assist with increasing awareness and online visibility of Nazstay Apartment. Respond professionally to basic social media enquiries and refer booking or complex enquiries to management where appropriate. Ensure that all content published represents Nazstay Apartment and Nazexus professionally.

Administration and Record Keeping:

Maintain accurate and organised booking and guest records. Complete basic data entry and update required spreadsheets or systems. Keep records relating to apartment operations, supplies and identified maintenance issues. Provide management with relevant updates regarding bookings, apartment condition and operational matters. Carry out other reasonable administrative duties relating to the operation of Nazstay Apartment.

Professional Conduct and Customer Service

Represent Nazstay Apartment and Nazexus professionally at all times. Treat guests with courtesy, respect and professionalism. Communicate clearly and respectfully with guests, management, suppliers and other stakeholders. Maintain appropriate personal presentation when meeting guests. Protect confidential guest and business information. Demonstrate honesty, reliability, accountability and good judgement. Follow company procedures and reasonable directions from management.

Requirements:

No previous experience is required. We are willing to train a suitable candidate who demonstrates the right attitude, reliability and willingness to learn. Be able to read and write confidently. Communicate effectively in English. Have basic computer skills and be able to enter information accurately. Be comfortable using a smartphone, email and common applications. Be able to use Facebook and Instagram or be willing to learn. Have good communication and interpersonal skills. Be organised and able to maintain accurate records. Be capable and willing to clean and prepare an apartment to a high standard. Have good attention to detail. Be punctual, reliable and responsible. Be honest and trustworthy. Be able to work independently with minimal supervision. Be willing to learn new systems and procedures. Be friendly, respectful and professional when dealing with guests. Be flexible to support guest check-ins, check-outs and apartment preparation based on reservations.

Desirable Skills:

Customer service or administrative experience. Cleaning or housekeeping experience. Experience using Microsoft Word, Excel or Google Sheets. Social media management or content creation skills. Ability to take attractive photographs and short videos using a smartphone. Previous experience in hospitality, hotels, Airbnb, shortlets or serviced apartments.

The Person We Are Looking For:

We are looking for someone who will take ownership and pride in the apartment rather than simply complete assigned tasks The ideal candidate will be honest, hardworking, organised, clean, respectful, dependable, customer-focused and willing to learn. The position involves access to the apartment, company property, guest information, and direct interaction with guests; integrity, accountability, and reliability are essential.

Note: The successful candidate should be someone management can trust to ensure that Nazstay Apartment remains clean, organised, well presented, and ready to welcome every guest.