Digital Concierge

Responsibilities:

Client enquiries, payments and conversion:

Manage WhatsApp, Instagram and online client enquiries

Respond to clients promptly and professionally

Understand client needs and recommend appropriate services and products

Check appointment availability before requesting payment

Communicate approved payment instructions

Receive and verify payment evidence

Send verified payment and client details to the Studio Concierge for formal booking

Drive digital enquiry-to-payment conversion

Support online service and product sales

Client follow-up and retention:

Follow up warm leads

Conduct post-service and rebooking follow-ups

Manage subscription client follow-up

Manage digital complaints and follow-up

Maintain accurate digital client records

Social media publishing:

Publish approved content across social media platforms

Maintain an active and relevant Stories presence

Manage the content calendar

Publish studio content, promotions, services and announcements

Support ambassador and influencer outreach

Studio support and reporting:

Provide temporary front-desk coverage when the Studio Concierge is unavailable

Complete required daily reports and checklists

Requirements:

Excellent written and verbal communication skills

Strong customer service skills

Strong WhatsApp and social media communication skills

Sales and conversion ability

Excellent follow-up discipline

Strong attention to detail

Confidence handling payment information

Good computer and digital literacy

Commercial awareness

Strong organisational skills

Professional communication style

Reliable and punctual

Strong ownership and accountability

Location: Lekki, Lagos Remuneration: NGN  150,000 – 200,000 monthly (gross)