Sales & Business Development
- Drive restaurant sales and achieve monthly sales targets.
- Proactively develop new customers and business opportunities through networking, referrals, social media, and other channels.
- Build and maintain strong relationships with regular customers, corporate clients, event organisers, travel agencies and business partners.
- Promote private dining rooms, group dining, corporate dinners, events, banquets and special dining packages.
- Follow up with enquiries, quotations and potential bookings to convert leads into confirmed reservations.
- Maintain an updated customer database and conduct regular follow-ups with key customers.
- Identify opportunities to increase customer spending through suitable menu recommendations, promotions and additional services.
- Support the planning and execution of sales campaigns, seasonal promotions and customer engagement activities.
Customer Relationship Management
- Provide professional and personalised service to VIPs, regular customers and corporate clients.
- Understand customers’ preferences and dining requirements and provide appropriate recommendations.
- Handle customer enquiries, feedback and service recovery professionally.
- Develop long-term customer relationships to encourage repeat visits and referrals.
Restaurant Operations
- Support the Restaurant Manager in the daily operation of the restaurant.
- Ensure smooth service operations and maintain high standards of food quality, service and customer experience.
- Assist in staff briefing, deployment and training when required.
- Monitor reservations, table arrangements and private room utilisation.
- Coordinate with the kitchen and service team to ensure special customer requests are properly handled.
- Assist with opening and closing procedures and other operational matters.
Sales Reporting & Performance
- Monitor daily and monthly sales performance and follow up on sales opportunities.
- Prepare basic sales reports, customer feedback and business development updates.
- Track customer enquiries, conversion rates and repeat business.
- Work closely with the management team to develop strategies to improve sales and customer retention.
