IT Service Desk (O365 and W11)

This IT Service Desk role focuses on providing support for O365 and Windows 11 within the financial services industry. The position is based in Zurich and requires a detail-oriented professional to ensure seamless technology operations.

Client Details

Swiss Life AM is operating within the financial services industry, offering a stable and structured work environment. Their focus is on delivering high-quality services and technological solutions to support internal and external stakeholders.

Description

Um/a IT Service Desk (O365 and W11) bem-sucedido/a deve ter:

• Provide first-line technical support for O365 and Windows 11-related issues.
• Diagnose and resolve hardware and software problems in a timely manner.
• Assist with the installation, configuration, and maintenance of IT systems and applications.
• Monitor and manage IT service requests, ensuring adherence to SLAs.
• Collaborate with other IT teams to ensure seamless technology operations.
• Document technical solutions and maintain up-to-date records of incidents and resolutions.
• Provide training and guidance to end-users to enhance their technical proficiency.
• Stay updated on the latest developments in O365 and Windows 11 to ensure continuous improvement.

Profile

A successful IT Service Desk (O365 and W11) should have:

• Proven experience in a similar IT support role, preferably in the financial services industry.
• Strong knowledge of O365 and Windows 11, including troubleshooting skills.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks effectively.
• Strong attention to detail and a commitment to delivering high-quality service.
• Fluency in English, German skills will be consider as a plus.

Job Offer

• Career progress.

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