Back Office / Operations Administrator

Your Responsibilities

Manage customer orders through the order management system, from purchase order to invoicing. Track incoming invoices and payment deadlines and support accounting processes. Maintain accurate internal documentation and administrative records. Ensure CRM data quality and keep customer and partner information up to date. Coordinate day-to-day office operations, including supplies, IT equipment, gifts, and other team needs. Support occasional marketing and team activities, including venue, catering, and hotel bookings. Provide operational and administrative support to colleagues as needed. Identify opportunities to improve internal processes and increase efficiency.

What the Company Is Looking For

Previous experience in office administration, operations, executive assistance, or a similar support role. A strong sense of ownership and a proactive approach, with the ability to work independently while collaborating closely with the team. A structured detail-oriented way of working, particularly when handling orders, invoices, and financial data. Good Microsoft Office skills; Excel and data-handling experience are a strong advantage. Professional written and spoken communication skills in Lithuanian and English. Willingness to learn CRM systems, internal tools, AI solutions, and other new technologies. A flexible, team-oriented mindset, willingness to support a variety of operational and administrative activities. Ability to manage different responsibilities and priorities, with ordering and invoicing forming the core routine of the role.

What the Company Offers

Meaningful work contributing to a safer digital environment across the Baltics. A hands-on role with ownership, trust, and the opportunity to contribute ideas and improve ways of working. A friendly and supportive international team with a collaborative and practical working culture. Opportunities to learn, develop, and build experience within the growing cybersecurity industry. An annual Hermitage Solutions Group summit/workation abroad, bringing international colleagues together in a different destination each year. A healthy work-life balance and a practical, down-to-earth company culture. Hybrid working: 4 days in the office and 1 day remotely after the onboarding period. Private health insurance and public transport reimbursement. €1,800–€2,200 gross monthly salary, depending on experience and qualifications. Quarterly performance-based bonus, typically €300–€600 gross/per Q, based on company performance and individual KPIs.

About the Contract

The position is initially offered as maternity cover. However, as Hermitage Solutions continues to grow, new opportunities may arise in areas such as Inside Sales, Customer Service, and Renewals. For a motivated professional who demonstrates strong performance and a good fit with the team, there may be an opportunity to continue developing within the company beyond the initial contract.

Company offers

Health

Health insurance

Transport

Tansportation form/to job compensation

Other

An annual Hermitage Solutions Group summit/workation abroad

Salary

1800-2200 €/mon. gross

Quarterly performance-based bonus, typically €300–€600 gross/per Q, based on company performance and individual KPIs.

Work place

Žirmūnų g. 139A, Vilnius Calculate your travel time to work

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