Account Specialist

About the role

As an account specialist within Marsh operations, you will be part of a team focused on efficiency, quality, and timely delivery. You will sit at the heart of Marsh's value proposition for clients, partnering closely with colleagues across the Middle East to support client service and renewal delivery.

What you can expect

A collaborative operations environment that prioritizes high-quality outcomes and continuous improvement

Exposure to Marsh colleagues and stakeholders across multiple locations in the region

Day-to-day work that keeps you connected to the business and our client service teams

What's in it for you

Learn new skills and technology

Exposure to multiple business lines (segments) across the region

Deliver high-quality work that directly supports client engagement and revenue impact

Development opportunities and pathways to grow internally

Be part of a key strategic initiative: Operations Excellence

Key responsibilities

You will support the client executive and placement teams across the end-to-end renewal lifecycle, including:

Client servicing and coordination

Collaborate with the client executive team to deliver outstanding client service

Support the client executive with gathering and formatting renewal information and required documents

Manage and record client and carrier communications in Marsh systems to ensure timely follow-up

Assist with creation and maintenance of renewal documents and reporting on open items

Organize, plan, and monitor effective communication with internal and external stakeholders

Identify opportunities to improve operational processes

Support accurate record-keeping and data entry in relevant systems

Renewals, placement, and documentation (PRISM / RSM / JIRA / Ezynsure / Docusign)

Manage, track, and report the lifecycle of renewals across stages including PRISM, RSM, placement, and invoicing

Generate and track NDA and KYC requirements with clients per internal process (including via Docusign) for client executive and business development colleagues

Track progress of renewal and new business stages through JIRA

Gather and update client exposure information (Ezynsure), prepare and update slips (quote slip, placing slip), and collect claims data

Coordinate with the placement team to submit and follow up quote slips and supporting documents

Record insurer responses and quotes in Ezynsure

Analyze and prepare draft comparisons (Financial and Coverage Comparison - FCC) for client team review

Prepare and update placing slips for review; follow up for signed slips (JIRA)

Capture and archive client responses (Ezynsure/shared folders)

Follow up and review certificates obtained from insurers (JIRA/Docusign)

Track, follow up, and perform a first-level check of policy documents; coordinate review with placement and client teams

Track and manage endorsements and certificate issuance (Ezynsure/JIRA)

Governance and standards

Remain current and compliant with all Marsh compliance, professional, and transparency standards

Maintain a solid understanding of insurance procedures and related legislation

What you need to have

Strong attention to detail to ensure accuracy and quality in client and renewal documentation

Ability to multi-task and meet deadlines, especially during renewal cycles

Working knowledge of Microsoft Word, PowerPoint, and Excel, and comfort switching across multiple systems

Strong communication skills with the ability to collaborate with teams across different locations

Excellent time management and the ability to work effectively in a self-directed way within a collaborative team

What makes you stand out

Bachelor's degree

Experience in the insurance sector and/or client service environment

Strong relationship-building skills and a collaborative mindset

Open-minded, adaptable, and able to learn quickly

How to apply

Apply online and share your updated CV or resume. If selected, you will be contacted for next steps.

Marsh is committed to fostering an inclusive environment where colleagues feel valued, supported, and empowered to succeed.

Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Marsh is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.