Software Support Executive - Accounting Background

Software Support Executive – Accounting Background

Job Summary

Lotus Soft Technologies Limited is looking for a Software Support Executive with an accounting background to provide functional support and training to customers using our Accounting, Inventory, POS, and ERP software solutions.

The candidate should have basic accounting knowledge, good communication skills, and an interest in working with business software applications.

Key Responsibilities

·       Provide software support to customers through phone, WhatsApp, remote support, and on-site visits when required.

·       Assist customers in using Accounting, Inventory, POS, and ERP software.

·       Understand basic accounting-related customer queries and guide users accordingly.

·       Assist with software setup, implementation, and customer training.

·       Help customers with transactions, reports, and day-to-day software operations.

·       Record, follow up, and resolve customer support issues.

·       Escalate technical issues to the concerned technical or development team.

·       Maintain proper communication and follow-up with customers until issues are resolved.

·       Learn and keep updated with the company's software products and new features.

Qualification & Requirements

·       Bachelor's Degree in Accounting, Finance, or a related Accounting field.

·       Basic knowledge and understanding of Accounting.

·       Good computer knowledge.

·       Good communication and customer-handling skills.

·       Ability to learn software applications quickly.

·       Good problem-solving skills and attention to detail.

·       Ability to work independently and as part of a team.

Added Advantage

·       Knowledge of Tally / TallyPrime.

·       Knowledge of Ritebooks.

·       Previous experience in software support, ERP, Accounting Software or customer training.

Candidate Profile

The ideal candidate should be comfortable working with customers, willing to learn new software, and able to understand basic accounting and business processes. The candidate should have a positive attitude, good communication skills, and a strong interest in software support and customer service.

Reporting To

Support Manager / Management

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section