business general manager

*READ CAREFULLY BEFORE APPLYING*

Konga Fitness & Martial Arts is looking for a *mature, highly organized, and experienced General Manager* to become the operational anchor of our facility.

*This is not a Monday-to-Friday, 9-to-5 position.*

This is a hands-on management position in a small business. We operate with a lean team and may have only *2 part-time receptionists, 1 sales staff member, and coaches* supporting the General Manager.

The General Manager is expected to oversee and personally handle any area of the business when needed. This is not a position where you simply delegate responsibilities to a large staff.

*There is no job that is too big or too small.*

You may be required to:

• Manage staff
• Work the front desk
• Handle member accounts
• Correct Mindbody
• Resolve billing issues
• Assist with sales
• Manage renewals and cancellations
• Open or close the facility
• Answer phones
• Clean equipment
• Mop floors
• Clean washrooms
• Clean vomit
• Perform any other reasonable task necessary to keep the gym operating properly

If something needs to be done, _the General Manager takes ownership and gets it done._

The goal is for the General Manager to _run Konga Fitness & Martial Arts independently without requiring the Owner to be physically present._

*AVAILABILITY*

The gym operates *7 days a week*, including mornings, evenings, and weekends.

The General Manager must have significant scheduling flexibility and be prepared to work:

• Evenings
• Weekends
• Split shifts based on business needs

This is *not a 24/7 on-call position.* However, reasonable management availability is expected while the gym is open when an important issue requires attention.

_Candidates seeking strictly daytime, Monday-to-Friday hours should not apply._

*KEY RESPONSIBILITIES*

_*Operations & Management:*_

• Oversee the entire day-to-day operation of the facility
• Run the facility when the Owner is not physically present
• Manage staff performance, attendance, punctuality, and accountability
• Manage and support front desk operations
• Ensure policies, procedures, and systems are followed
• Resolve operational and member issues
• Maintain accurate reports, checklists, and documentation
• Ensure the facility remains clean, safe, organized, and professional
• Personally complete operational, administrative, front desk, or cleaning duties when required

_*Mindbody, Billing & Administration:*_

_Mindbody accuracy is a major responsibility of this position._

The General Manager must ensure that what is recorded in Mindbody matches what is actually happening inside the gym, including:

• Memberships and member accounts
• Payments and billing
• Attendance and bookings
• Classes and appointments
• Staff and coach activity
• Membership changes, suspensions, and cancellations
• Outstanding payments and account issues

The General Manager must be comfortable _personally working inside Mindbody and correcting issues._

_*Sales, Retention & Renewals:*_

We have a salesperson responsible for the majority of day-to-day sales. The General Manager is responsible for overseeing the sales process and its results, including:

• Lead follow-up
• Trials
• Conversions
• CRM accuracy
• Staff accountability

The General Manager must also oversee and participate when necessary in:

• Member retention and follow-up
• Membership renewals
• Cancellation and suspension requests
• Member complaints and concerns
• Members at risk of cancelling
• Sales when additional support is required

_*Leadership & Accountability:*_

We need someone with strong management experience who can *manage AND do.*

The General Manager must be able to:

• Lead by example
• Hold staff accountable
• Make decisions independently
• Solve problems
• Manage multiple priorities
• Take ownership without constant supervision

_"That's not my job" does not work in this position._

*MINIMUM QUALIFICATIONS*

You will be automatically rejected if you do not meet ALL of the following requireme