Business Development Officer

Responsibilities

• Recruit and onboard new customers.

• Market and promote the company’s loan products and services.

• Receive, assess, and process loan applications.
• Conduct customer and business verification, credit assessments, and field visits.

• Recommend appropriate loan amounts based on the customer’s repayment capacity.
• Monitor loan utilization, repayments, and overall portfolio performance.

• Follow up on due and overdue loans through phone calls and field visits.

• Negotiate repayment arrangements and recover outstanding loans.

• Maintain accurate customer, loan, repayment, and collection records.

• Achieve set targets for customer acquisition, loan disbursement, repayments, and collections.
• Maintain strong customer relationships while minimizing loan defaults.

• Prepare and submit regular reports on loan and collection activities.

REQUIREMENTS

• Diploma or Degree in Business Administration, Finance, Accounting, Marketing, Economics, Cooperative Management, or a related field.

• Previous experience in microfinance, lending, debt collection, sales, SACCOs, banking, or financial services is an added advantage.

• Strong sales, marketing, negotiation, and debt collection skills.

• Good communication and interpersonal skills.

• Ability to assess customers and businesses for creditworthiness.

• Strong customer service and relationship-management skills.

• Ability to work independently and undertake regular field visits.

• Target-driven and able to work under pressure.

• High level of integrity, accountability, and professionalism.

• Good record-keeping, reporting, and basic computer skills.