IT Executive

Job Overview: This role involves managing and maintaining Windows Server, Active Directory and Microsoft 365 environments, supporting critical infrastructure including servers, Hyper-V, networking, Wi-Fi and firewall systems. You will monitor system availability, performance and infrastructure health, manage endpoint security and patch management, respond to cybersecurity alerts and security incidents, and provide Level 2/3 support for escalated technical issues.

Key Responsibilities:

• Manage and maintain Windows Server, AD and M365 environments

Support servers, Hyper-V, network, Wi-Fi, and firewall infrastructure

Monitor system availability, performance, patching and infrastructure health

Manage endpoint security, patch management, encryption and device security controls

Monitor and respond to cybersecurity alerts, suspicious activities and security incidents

Support vulnerability assessment and remediation activities

Monitor backup operations and perform recovery/restore testing when required

Provide Level 2/3 support for escalated user, system and connectivity issues

Support user access, onboarding/offboarding and Microsoft 365 administration

Work with vendors and internal stakeholders on infrastructure and IT projects

Respond to and resolve first- and second-level support requests from PC and Mac users, either remotely or in person. About you Diploma or Degree in IT, Computer Science, Cybersecurity or related

Around 1–3 years of hands-on IT experience

Good knowledge of Windows Server and AD

Understanding of networking concepts, firewall and Wi-Fi environments

Experience with endpoint security, patch management and backup solutions

Good troubleshooting and problem-solving skills

Able to troubleshoot both infrastructure and end-user technical issues independently

Responsible, proactive and able to follow issues through to closure

Good communication and documentation skills

Good understanding of cybersecurity fundamentals and security best practices