Customer Service (Chinese Speaking)

Job Responsibilities Provide customer support to Chinese-speaking customers through chat, email, telephone, and other online channels.

Handle inquiries related to products, orders, payments, promotions, delivery, returns, refunds, and platform usage.

Resolve complex customer cases and coordinate with internal teams, including E-commerce Operations, Logistics, Marketing, IT, and Payment teams.

Monitor and follow up on customer issues to ensure timely and satisfactory resolution.

Support Chinese content, FAQs, customer communication templates, and service announcements.

Identify recurring customer issues and provide insights to improve the customer experience and platform processes.

Prepare customer service reports and monitor service performance, response time, and case resolution.

Provide guidance and support to junior customer support team members when required.

Qualifications: Chinese Speaking Bachelor's degree in any field 3–5 years of experience in Customer Service, Customer Support, E-commerce, Online Platform, Retail, or a related area. Good command of Chinese, both spoken and written. HSK Level 5 or above is preferred. Experience handling online orders, payments, delivery, returns, or refund cases is preferred. Strong communication, problem-solving, and customer service skills. Able to manage multiple cases, work under pressure, and coordinate effectively with cross-functional teams. Willing to work flexible hours, weekends, or public holidays depending on business requirements.