IT Support Engineer

• Provide Level 1 and Level 2 support for end-user devices including laptops, desktops, and mobile

devices.

• Troubleshoot and resolve issues related to operating systems, software applications, and hardware

peripherals.

• Support Microsoft 365 applications, email systems, and collaboration tools.
• Assist with endpoint patching, antivirus, and security compliance tasks.
• Log, track, and manage support tickets using ITSM tools like Jira Service Management.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Assist in the onboarding and offboarding processes related to IT equipment and access provisioning.
• Maintain and update documentation related to support processes and resolutions.
• Participate in asset inventory management and IT procurement support.
• Provide end-user training and guidance on IT tools and security best practices.

Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field preferred 1-3 years of experience in IT support or helpdesk roles. Basic knowledge of Windows and macOS operating systems Familiarity with Microsoft 365 administration and common office productivity software. Understanding of IT security fundamentals and endpoint protection tools. Experience with ticketing systems such as Jira Service Management or ServiceNow is a plus. Strong problem-solving, communication, and customer service skills. Ability to work collaboratively in a team environment. Proficient in Thai and English at intermediate level or above, sufficient for technical discussions, meetings, and written documentation