1st/2nd Line IT Support Engineer (MSP)

Just Recruitment is delighted to be supporting a growing and forward-thinking business in their search for a 1st/2nd Line IT Support Engineer. This is an excellent opportunity to join a dynamic team that prides itself on delivering exceptional service to clients across a range of sectors, including care and legal.

The Role:

As a key member of the support team, you will provide high-quality remote IT support to a diverse client base. You'll manage incoming queries, troubleshoot technical issues, and take full ownership of tickets through to resolution using industry-standard PSA and RMM tools.

Key Responsibilities:

• Deliver efficient and professional remote IT support
• Manage and resolve support tickets within agreed SLAs
• Configure and maintain Microsoft 365 environments (Exchange, SharePoint, Azure AD, Endpoint Manager)
• Install and configure Windows 11 and mobile devices
• Troubleshoot a wide range of technical issues, including email and client configuration
• Maintain accurate documentation of work carried out
• Promote and adhere to cyber security best practices

Skills & Experience Required:

• Strong working knowledge of Microsoft 365 and Office apps (Outlook, Teams, OneDrive, Word, Excel)
• Experience with Windows OS installation and software configuration
• Familiarity with troubleshooting tools such as Event Viewer and Command Prompt
• Excellent communication skills with a customer-focused approach
• Ability to take ownership of issues and see them through to resolution

What's on Offer:

• Company pension scheme
• Private healthcare and dental cover
• 25 days holiday + bank holidays
• Car and phone allowance
• Cycle-to-work scheme
• Regular company events

Due to the office location, a full UK driving license and access to your own vehicle is essential.