VIP manager

We are looking for an experienced VIP Manager to join our team and take ownership of relationships with our most valuable customers. In this role, you will be responsible for building strong, long-term relationships with VIP customers, understanding their needs and preferences, and developing personalized retention strategies that drive engagement and loyalty.

What you’ll be doing:

• Managing a portfolio of VIP customers and building strong, trusted relationships
• Developing and implementing personalized retention activities
• Monitoring customer behavior, engagement and key performance metrics
• Identifying opportunities to improve customer experience and loyalty
• Working closely with CRM, Marketing and Customer Support teams
• Analyzing customer data and using insights to make informed decisions
• Proactively communicating with VIP customers and ensuring a high level of service
• Contributing to the development and improvement of VIP programs and retention strategies

What we’re looking for:

• 2+ years of experience in VIP Management, Customer Retention or a similar role
• Proven experience working with high-value customers
• Strong understanding of retention and relationship management principles
• English speaking, both written and verbal
• Data-driven mindset and ability to work with customer metrics
• Strong communication and interpersonal skills
• Ability to work independently and take ownership of results
• Experience working with CRM systems and customer segmentation is a plus

What we offer:

• Fully remote position
• Opportunity to work with an international team
• High level of autonomy and ownership
• Dynamic environment with opportunities for professional growth.

-Requerimientos-

• Educación mínima: Primaria años de experiencia
• Idiomas: Inglés
• Palabras clave: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente