Reception Desk / Front Office Agent

General Duties

• Welcome guests and provide professional checkin and checkout

services.

• Manage reservations, guest inquiries, and room allocations.
• Coordinate with housekeeping and other departments for guest

needs.

• Handle payments, billing, and guest profiles.
• Maintain high standards of customer service and hospitality.

Required Skills

• Fluency in Italian (mandatory).
• Excellent communication and guest relation skills.

• Knowledge of hotel PMS systems (eZee preferred).
• Professional appearance and attitude.