Digital Business Analyst - #1624

Key Responsibilities

Business Analysis & Requirements

• Engage business stakeholders to understand business objectives, operational processes, pain points and user needs.
• Conduct requirements elicitation through interviews, workshops, observations, process reviews and data analysis.
• Analyse and document current-state and future-state business processes.
• Translate business needs into clear and actionable business and functional requirements.
• Develop artefacts such as business requirements documents, user stories, use cases, process flows, acceptance criteria and functional specifications.
• Identify opportunities for process simplification, automation and digitalisation.
• Analyse business and operational impacts arising from proposed digital solutions.

Digital Product & Solution Delivery

• Work with Product Owners, UX designers, architects, developers and other technology teams throughout the product lifecycle.
• Support product discovery, solution design, backlog refinement and prioritisation.
• Facilitate discussions between business and technology stakeholders to resolve requirements and solution issues.
• Participate in Agile ceremonies such as sprint planning, refinement, reviews and retrospectives where applicable.
• Support user acceptance testing (UAT), including development of test scenarios, test cases and acceptance criteria.
• Validate delivered solutions against business requirements and intended user outcomes.
• Support implementation, rollout and post-implementation reviews.

User-Centric Digital Services

• Understand citizen, business and internal-user journeys and translate insights into business and product requirements.
• Identify opportunities to improve the accessibility, usability and overall experience of digital services.
• Collaborate with UX and service design teams to map customer journeys and identify service improvements.
• Use qualitative and quantitative data to support evidence-based recommendations.

Stakeholder & Vendor Management

• Build effective working relationships with stakeholders across business and technology functions.
• Facilitate workshops and discussions involving stakeholders with different priorities and levels of technical knowledge.
• Work with external vendors and delivery partners to clarify requirements, review deliverables and track issues.
• Communicate complex business or technical matters clearly to senior stakeholders.

Governance, Security & Public-Sector Considerations

• Ensure requirements and solution considerations align with relevant agency policies, governance frameworks and Government digital standards.
• Work with relevant stakeholders to incorporate considerations relating to cybersecurity, privacy, data protection, accessibility and operational resilience.
• Maintain appropriate documentation and traceability throughout the delivery lifecycle.
• Support risk, issue, dependency and change management activities.

Requirements

• Degree or equivalent qualification in Business, Information Systems, Computer Science, Engineering or a related discipline.
• 3–7 years of relevant experience in business analysis, digital transformation, product delivery, systems analysis or a related field.
• Strong experience in requirements gathering, analysis and documentation.
• Experience translating business requirements into user stories, functional requirements or solution specifications.
• Experience working with cross-functional business and technology teams.
• Strong stakeholder management, facilitation and communication skills.
• Good understanding of digital product development and software delivery lifecycles.
• Strong analytical and problem-solving abilities.
• Experience delivering digital products or services in the Singapore public sector or another highly regulated environment.
• Experience with Agile/Scrum delivery methodologies.
• Experience in process modelling using tools such as BPMN or equivalent.
• Experience conducting UAT and managing requirements traceability.
• Familiarity with UX, service design, customer journey mapping or design-thinking approaches.
• Familiarity with APIs, system integrations, cloud technologies, data platforms or enterprise architecture.
• Relevant certifications such as IIBA CBAP/CCBA, PMI-PBA, Scrum/Agile certifications or equivalent would be advantageous.

Key Competencies

• Business Analysis: Able to understand complex business problems and translate them into structured requirements.
• Digital & Technology Acumen: Comfortable working with technology teams and understanding how digital solutions are designed and delivered.
• Stakeholder Management: Able to engage and influence stakeholders across different functions and seniority levels.
• Communication: Able to articulate complex requirements clearly through both written documentation and verbal presentations.
• Problem Solving: Takes a structured, evidence-based approach to identifying root causes and potential solutions.