Technical Client Success Manager

Accountabilities: Serve as the primary liaison between clients and internal technical, engineering, and support teams to ensure seamless service delivery.

Own client satisfaction, retention, and growth by delivering proactive account management and ongoing engagement.

Understand client business goals and align managed IT services to support operational efficiency and technology outcomes.

Coordinate onboarding, implementation, and ongoing support activities in partnership with internal delivery teams.

Monitor client environments, system usage, and service performance to identify optimization opportunities and potential risks.

Lead regular business reviews, including SLA/KPI reporting, performance analysis, and strategic recommendations.

Identify and support upsell and cross-sell opportunities in collaboration with Sales teams.

Act as the internal advocate for clients while balancing organizational priorities and service standards.

Ensure timely resolution of issues by driving coordination across cross-functional technical teams.

Requirements:

6–10 years of experience in client success, technical account management, or IT managed services delivery roles.

Strong understanding of managed services environments, including infrastructure support, cloud services, networking, and cybersecurity concepts.

Experience working with IT service management frameworks such as ITIL.

Familiarity with service management and ticketing tools (e.g., Zendesk, NinjaOne, or similar platforms).

Proven ability to manage multiple client accounts, priorities, and stakeholder relationships simultaneously.

Strong communication skills with the ability to explain complex technical concepts in clear business terms.

Experience collaborating with cross-functional teams including engineering, sales, and support.

Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset.

Experience working with SLAs, KPIs, and performance metrics in a managed services or MSP environment is highly desirable.

High emotional intelligence and ability to build trusted, long-term client relationships.

Benefits:

Competitive compensation package aligned with experience and market standards

Fully remote work within the United States

Opportunity to work in a fast-growing managed services environment supporting hospitality clients

Strong career growth potential within client success and technical leadership tracks

Exposure to modern IT infrastructure, cloud services, and enterprise service management tools

Collaborative, cross-functional team culture with direct client impact

Ongoing learning opportunities in IT service delivery and customer success best practices

Comprehensive benefits package including healthcare coverage and paid time off (where applicable).

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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