Supervisor de Vendas Comercial

Accountabilities: Lead and develop the team: Supervise, guide, and develop the Customer Service and Inside Sales team, fostering a collaborative, high-performance environment through regular feedback, performance reviews, and individual development plans.

Manage commercial performance: Monitor sales indicators, targets, productivity, conversion, retention, and customer loyalty, identifying opportunities and implementing action plans to improve results.

Drive consultative sales: Encourage consultative selling practices, support strategic negotiations, and coach team members in managing commercial opportunities throughout the sales funnel.

Ensure customer service excellence: Monitor service levels, SLAs, customer satisfaction, and service quality while addressing critical requests, complaints, and complex customer situations.

Improve processes and governance: Structure, implement, and continuously improve customer service and commercial processes, procedures, and operational routines.

Manage CRM and reporting: Ensure effective use of CRM and commercial management tools, prepare management reports, analyze performance indicators, and communicate results to leadership.

Conduct team alignment: Lead regular meetings to review performance, establish priorities, define corrective actions, and ensure alignment with commercial objectives and internal policies.

Strengthen continuous improvement: Identify training needs, promote technical and behavioral development, manage conflicts, and introduce improvements that enhance both team performance and the customer experience.

Requirements:

Education: Bachelor's degree in Administration, Commercial Management, Marketing, Business Processes, Pharmacy, or a related field.

Leadership experience: Proven experience leading and managing teams, preferably within Call Center, Contact Center, Customer Service, or Inside Sales operations.

Performance management: Strong experience managing KPIs, targets, productivity, quality, and individual and team performance.

People development: Demonstrated ability to provide constructive feedback, develop employees, identify training needs, and support individual development plans.

Commercial expertise: Knowledge of sales processes, CRM systems, sales funnels, negotiation, customer retention, and consultative selling.

Customer experience: Experience structuring and improving customer service and relationship-management processes; knowledge of Customer Experience (CX) or Customer Success (CS) is a plus.

Analytical and organizational skills: Ability to interpret performance data, prioritize activities, structure action plans, and manage multiple operational demands.

Communication and leadership: Strong communication skills with the ability to engage, motivate, guide, and develop teams while maintaining a results-oriented approach.

Professional profile: Dynamic, agile, organized, proactive, and strongly focused on achieving measurable results.

Industry knowledge: Experience in healthcare, pharmaceutical, or compounding pharmacy environments is considered an advantage.

Benefits:

Remote work in Brazil.

CLT employment with full-time working arrangements.

Meal or food allowance: R$1,100 per month, with a R$10 deduction.

Transportation allowance , subject to a 6% employee contribution.

Unimed health insurance.

Emotional well-being support through the OPTUM program.

SESC partnership benefits.

Discounts on compounded medications.

Birthday month day off , subject to eligibility requirements.

USP and FATEC partnership benefits.

Christmas gift kit.

Childcare reimbursement of R$185.

15% discount on online purchases.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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