Renewal Specialist - SaaS Contracts

Accountabilities Proactively manage a portfolio of software subscription renewals, ensuring contracts are completed accurately and on time.

Partner with Sales, Customer Success, and Accounting to coordinate renewals, expansions, quotes, and related documentation.

Review customer renewal information, product usage, subscription history, and contract terms to determine appropriate renewal options.

Engage customers well ahead of expiration dates to understand their needs, address potential risks, and support successful renewal execution.

Educate customers on relevant subscription options based on their current usage, business priorities, and future product requirements.

Discuss contract compliance, pricing, renewal terms, and potential expansions with customers in a clear and professional manner.

Coordinate preparation, execution, and processing of renewal quotes and ordering documents in accordance with established policies and procedures.

Identify and resolve non-standard or complex renewal situations using sound judgment while protecting customer relationships and subscription integrity.

Maintain accurate CRM records and ensure renewal activity, documentation, and customer information remain up to date.

Contribute to customer success by helping customers achieve value from their subscriptions rather than simply completing contractual transactions.

Requirements

Experience working in a high-volume, deadline-driven environment with multiple priorities and competing demands.

Ability to communicate confidently with customers about contracts, compliance, pricing, renewals, and expansion opportunities.

Exceptional attention to detail, particularly when reviewing contracts, pricing information, and customer paperwork.

Experience using Salesforce or another CRM platform to manage customer and commercial activity.

Strong organizational and follow-through skills, with the ability to proactively manage upcoming deadlines and renewal milestones.

Sound judgment and problem-solving ability when dealing with non-routine customer or contract situations.

Strong written and verbal communication skills, with a customer-focused and professional approach.

Ability to collaborate effectively with Sales, Customer Success, Accounting, and other internal stakeholders.

Willingness to work occasional non-standard or additional hours when supporting global customers during periods of high renewal volume.

Curiosity about modern software development, SaaS products, and the technologies behind software supply chains.

A proactive, reliable, and accountable mindset with a strong commitment to customer satisfaction.

Benefits

Competitive SaaS environment: Opportunity to develop expertise in software subscriptions, customer retention, contracts, and technology.

Remote work: US-based remote position with flexible working practices.

Career development: Suitable for professionals early in their careers or those looking to transition from contracts/accounting into a customer-facing SaaS career.

Parental leave: Family-focused leave benefits.

Paid Volunteer Time Off: Dedicated time to participate in volunteer activities.

Inclusive workplace: Diversity and inclusion initiatives and employee working groups.

Flexible working practices: Support for employees to work effectively while maintaining flexibility.

Global exposure: Opportunity to collaborate with customers and teams across international markets.

Industry-leading environment: Work within a company recognized for innovation and leadership in software supply chain security and open-source technology.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1