Principal AI Solutions Architect | Agentic AI & Field Service Transformation

Accountabilities: Lead customer discovery sessions, executive workshops, and strategic discussions to identify opportunities for AI-driven transformation and value creation.

Design and architect enterprise-grade Agentic AI solutions that address complex service, operational, and workflow challenges.

Develop and deploy multi-agent systems capable of autonomous reasoning, orchestration, planning, and decision-making.

Translate business processes and operational requirements into scalable AI-powered workflows that improve productivity, efficiency, and customer outcomes.

Define integration architectures connecting AI solutions with enterprise applications, APIs, knowledge repositories, CRM systems, and operational platforms.

Partner with stakeholders throughout the customer lifecycle to ensure successful implementation, adoption, and realization of business value.

Collaborate closely with product, engineering, and AI teams to influence platform capabilities and drive innovation.

Establish best practices for AI governance, observability, security, guardrails, and responsible AI deployment frameworks.

Provide technical leadership and strategic guidance from solution design through production rollout and long-term scaling initiatives.

Act as a trusted advisor to executive leaders, architects, and technical teams, fostering alignment between business objectives and AI capabilities.

Requirements

Minimum of 10 years of experience in Solution Architecture, Enterprise Architecture, Platform Engineering, Technology Consulting, or related disciplines.

At least 5 years of hands-on experience designing and implementing AI, machine learning, generative AI, or Agentic AI solutions in production environments.

Demonstrated success delivering innovative enterprise solutions, including 0-to-1 product development or large-scale transformation initiatives.

Extensive experience supporting enterprise customers through discovery, solution design, implementation, and adoption phases.

Strong expertise in designing and deploying multi-agent systems, intelligent workflows, and enterprise AI applications.

Deep understanding of enterprise integrations, APIs, data architectures, workflow orchestration, and distributed systems.

Hands-on experience with Agentic AI frameworks such as LangGraph, CrewAI, AutoGen, Semantic Kernel, Agentforce, OpenAI Agents SDK, or similar technologies.

Knowledge of Model Context Protocol (MCP), Agent-to-Agent (A2A) communication models, AI governance principles, and responsible AI practices.

Experience with Retrieval-Augmented Generation (RAG), vector databases, enterprise knowledge systems, and AI-driven search architectures.

Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.

Experience with customer service technologies, CRM platforms, field service management solutions, or enterprise operational ecosystems is highly desirable.

Excellent communication, presentation, and stakeholder management skills, with the ability to engage effectively with both executives and technical teams.

Strong analytical mindset, strategic thinking capabilities, and a passion for emerging AI technologies.

Applicants must already possess valid authorization to work in the United States, as visa sponsorship is not available for this position.

Benefits

Competitive compensation package, including salary, equity participation, and performance-based incentives.

Comprehensive medical and health insurance coverage.

Generous paid time off and parental leave benefits.

Fully remote work environment within the United States, offering flexibility and work-life balance.

Opportunity to work on cutting-edge Agentic AI, generative AI, and enterprise transformation initiatives.

Direct exposure to global enterprise customers and strategic AI adoption programs.

Collaborative and innovation-driven culture with access to world-class talent and leadership.

Significant opportunities for professional growth, learning, and industry leadership in one of the fastest-growing areas of technology.

Ability to make a direct and meaningful impact on how enterprises deploy, scale, and realize value from AI solutions.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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