Director, Clinical FSP Delivery

Accountabilities: The Director, Clinical FSP Delivery will provide strategic leadership for major clinical partnerships, ensuring operational performance, customer satisfaction, and sustainable business growth. This role acts as a senior advisor to clients and internal stakeholders, managing complex delivery models while identifying opportunities for expansion and continuous improvement.

Lead and maintain strategic relationships with global, multiregional, or high-value Clinical FSP customers, serving as a primary escalation point and trusted business partner.

Oversee delivery performance against contractual commitments, including KPIs, milestones, quality standards, audits, financial objectives, and service expectations.

Develop and execute customer strategies focused on operational excellence, risk management, relationship growth, and long-term partnership success.

Support and lead RFPs, RFIs, bid defenses, proposals, and contract negotiations in collaboration with business development and cross-functional teams.

Establish effective governance frameworks and operating models to ensure timely, high-quality clinical service delivery.

Manage onboarding activities for new FSP programs, coordinating internal teams to enable smooth implementation and execution.

Monitor financial performance, forecasting, budgets, payment terms, and profitability of assigned partnerships.

Guide and develop FSP delivery teams, providing leadership, mentorship, and strategic direction to senior operational stakeholders.

Partner with clinical, regulatory, finance, pricing, and operational teams to resolve challenges and optimize client outcomes.

Identify opportunities for service expansion, innovation, process improvement, and enhanced customer value.

Monitor industry trends, customer needs, and evolving clinical research requirements to support strategic initiatives.

Requirements:

The ideal candidate brings extensive experience in clinical research operations, pharmaceutical services, and strategic client management. They should combine strong business acumen with exceptional leadership, communication, and problem-solving abilities to successfully manage complex partnerships.

Bachelor’s degree in Life Sciences, Business Management, or a related field; equivalent professional experience may be considered.

10+ years of relevant experience within the CRO, pharmaceutical, healthcare, or clinical research industry.

At least 5 years of supervisory or leadership experience within clinical research or healthcare environments.

Strong understanding of the drug development process and Clinical FSP delivery models.

Proven experience managing large-scale or complex global/multiregional client partnerships.

Demonstrated success in customer engagement, partnership expansion, executive communication, and strategic negotiations.

Strong knowledge of FSP operating models, commercial agreements, and service delivery frameworks.

Ability to lead independently, influence stakeholders, and drive results within a matrix organization.

Excellent analytical, organizational, and problem-solving skills with the ability to translate strategy into actionable solutions.

Outstanding written, verbal, and presentation skills with the ability to communicate effectively with executive-level audiences.

Ability to travel approximately 20–40%, including overnight travel when required.

Comfortable working in a remote/home-based environment with occasional extended working hours.

Benefits:

Competitive compensation with a target pay range of $160,000–$185,000 USD for U.S.-based candidates.

Compensation aligned with skills, experience, qualifications, internal equity, and market data.

Remote work flexibility with home-based working arrangements.

Opportunity to lead high-impact global clinical partnerships and influence innovative healthcare solutions.

Career growth opportunities within a global life sciences and clinical research environment.

Collaborative work culture focused on teamwork, excellence, and advancing patient-focused therapies.

Professional development opportunities and exposure to strategic business initiatives.

Comprehensive support for employees working in a dynamic, technology-enabled environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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