Customer Service Executive

Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.

• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

REQUIREMENTS

• Candidate should possess minimum GCE ‘O’ Level and above.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Office applications.
• Experience in SAP will be an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke)