Operations Manager

Your tasks

Job Responsibilities 1. Daily Store Operations

• Oversee and manage the daily operations of the store.
• Ensure smooth and efficient store operations, including receiving, storage, stock handling and order fulfilment.
• Organise daily work schedules and assign duties to store employees.
• Maintain a clean, safe and well-organised store environment.
• Resolve daily operational issues and ensure work is completed on time.

2. Inventory & Stock Management

• Monitor inventory levels and ensure accurate stock records.
• Conduct regular stock checks and stocktaking.
• Ensure proper receiving, checking, labelling and storage of goods.
• Monitor stock movement and coordinate stock replenishment.
• Minimise stock discrepancies, damaged goods and inventory losses.
• Ensure proper stock rotation and organisation.

3. Order Processing & Fulfilment

• Oversee daily customer orders, picking, packing and dispatch.
• Ensure orders are prepared accurately and delivered on schedule.
• Coordinate with sales, purchasing and delivery personnel.
• Check outgoing goods against invoices and delivery orders.
• Handle order discrepancies, returns and exchanges.

4. Purchasing & Supplier Coordination

• Monitor stock availability and identify replenishment requirements.
• Coordinate with suppliers regarding orders and deliveries.
• Verify incoming goods against purchase orders and delivery documents.
• Report damaged, incorrect or missing goods.
• Assist management in maintaining efficient stock levels and controlling purchasing costs.

5. Staff Supervision

• Supervise storekeepers, store assistants and other operational staff.
• Plan manpower allocation and daily work assignments.
• Monitor staff attendance, productivity and work performance.
• Train staff on proper stock handling, store procedures and safety practices.
• Ensure employees follow company policies and Standard Operating Procedures (SOPs).

6. Delivery & Logistics Coordination

• Coordinate incoming and outgoing deliveries.
• Liaise with drivers, transport companies and logistics providers.
• Ensure goods are packed and ready for collection on time.
• Monitor delivery schedules and resolve operational delays.
• Maintain accurate delivery and receiving records.

7. Cost Control & Store Efficiency

• Monitor operational expenses, inventory losses and stock wastage.
• Identify opportunities to improve store efficiency and reduce costs.
• Optimise storage space and stock arrangement.
• Implement procedures to improve productivity and minimise errors.
• Ensure proper handling and maintenance of store equipment.

8. Reporting & Administration

• Prepare daily and monthly inventory and operations reports.
• Maintain accurate stock, purchasing and delivery records.
• Report stock discrepancies, operational problems and manpower issues to management.
• Develop and improve store operation procedures.
• Assist management with other operational and administrative duties.

Key Performance Indicators (KPIs)

• Inventory and stock record accuracy.
• Timely and accurate order fulfilment.
• Reduction in stock discrepancies and inventory losses.
• Efficient manpower allocation and productivity.
• On-time receiving and dispatch of goods.
• Store cleanliness, organisation and safety.
• Overall operational cost efficiency.

Role Objective To independently manage daily store operations, including inventory control, stock receiving, order fulfilment, staff supervision and delivery coordination, ensuring efficient workflow, accurate stock management, cost control and smooth business operations.

Requirements

• Minimum 3 years of relevant experience in store operations, inventory management, warehousing or wholesale distribution.
• Previous supervisory or management experience preferred.
• Good knowledge of inventory control, stocktaking and order fulfilment.
• Able to supervise staff and manage daily store activities independently.
• Proficient in Microsoft Excel and basic inventory management systems.
• Strong organisational and problem-solving skills.
• Responsible, hardworking and detail-oriented.
• Good communication and coordination skills.
• Able to work in a fast-paced environment.
• Willing to perform hands-on store duties when required.

Other

Job Description – Store Operations Manager *Position: Store Operations Manager Industry: Trading / Wholesale & Distribution Employment Type: Full-Time Work Location: Singapore Reports To:** Director / Management