SALES AND ADMINISTRATIVE ASSISTANT

Qualifications :

Ø  Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, Office Administration, or a related field.

Ø  Minimum 2 years' experience in sales support, administration, customer service, or a similar role.

Ø  Experience in the solar, electrical, engineering, or renewable energy industry is an added advantage.

Ø  Proficient in Excel, Google Sheets, Microsoft Word, and PowerPoint.

Ø  Highly organized, detail-oriented, and able to manage multiple tasks.

Ø  Experience in renewable energy, solar, electrical products, retail, or store operations is an advantage.

Key responsibilities :

·         Track customer visit reports and sales opportunities submitted by regional sales staff.

·         Prepare weekly and monthly reports, meeting minutes, and action plans Respond to customer inquiries and provide information on solar products and solutions.

·         Follow up on customer inquiries, quotations, and pending orders.

·         Generate and qualify sales leads and schedule appointments for the sales team.

·         Support the sales team in achieving monthly sales targets.

·         Maintain and update the customer database (CRM).

·         Coordinate materials, demo units, product samples, training records, photographs, and documentation for new store openings.

·         Coordinate communication among warehouse, finance, and sales teams.

·         Support preparation for marketing campaigns, training events, and store launches.

·         Handle customer complaints and ensure timely resolution or escalation.

·         Provide after-sales support and follow up on customer satisfaction.

·         Maintain strong customer relationships to encourage repeat business and referrals.

·         Prepare reports, letters, and other administrative documents.

·         Schedule meetings and maintain office calendars.

·         Monitor office supplies and coordinate procurement when necessary.

·         Ensure proper record-keeping and confidentiality of company information.

·         Organize and maintain project documents and records.