Technology Project Manager – TSA & Legal Day 1 Readiness

Role Purpose

The Technology Project Manager is accountable for planning and delivering technology work streams that enable Legal Day 1 readiness ,with a primary focus on establishing and managing Transitional Service Agreements (TSAs) (i.e., services provided/received during a transition period to ensure continuity). The role ensures critical technology services,dependencies, controls, and governance are in place for Day 1 and that TSA delivery is managed through stabilisation and transition-to-exit.

Key Accountabilities (What you’ll do)

1)Day 1 Readiness & Delivery Management

• Own and drive the integrated plan for Technology Legal Day 1 readiness , ensuring all milestones, deliverables, and entry/exit criteria are defined and met.
• Establish and manage detailed project plans across applications, infrastructure, networks, end-user computing, identity& access, data, service management, and operational readiness.
• Coordinate cutover planning, rehearsal activities, go/no-go criteria, and hypercare/stabilisation for Day 1.

2)TSA Scope Definition, Mobilisation & Governance

• Define the Technology TSA catalogue (services in scope, service descriptions, boundaries, dependencies,assumptions).
• Support TSA drafting inputs: service schedules, SLAs/OLAs, RACI, reporting, escalation paths, pricing/charge back inputs (where applicable), and control requirements.
• Put in place TSA governance: service reviews,KPI reporting, issue triage, change control, dispute management, and decisionlogs.
• Ensure TSAs align with target operating modeland do not create unmanaged operational, security, or regulatory risk.

3)Stakeholder & Cross-Functional Coordination

• Manage senior stakeholder engagement across Technology, Legal, Procurement/Vendor Management, Finance, Risk/Compliance,Operations, Cyber Security, Data Privacy, and Business Owners.
• Coordinate third parties and internal suppliers to confirm deliverables, responsibilities, and operational handshakes.
• Drive decisions at pace, escalating blockers with clear options and impact assessments.

4)Risk, Controls, and Regulatory Discipline

• Maintain project RAID (Risks, Assumptions,Issues, Dependencies) with actionable mitigations and clear owners.
• Ensure appropriate controls are followed(e.g., change management, access controls, auditability, data handling,resilience, incident management).
• Produce clear status reporting for steering forums, including compliance/control milestones relevant to Day 1.

5)Transition-to-Exit / TSA Exit Planning

• Develop and own the TSA exit plan and timeline: service separation, migration, decommissioning, and handover to BAU/target state.
• Track exit readiness criteria, including technology remediation, operational capability, documentation, and knowledge transfer.
• Reduce TSA duration and risk through proactive dependency management and delivery acceleration where feasible.

Key Deliverables

• Legal Day 1 integrated plan, cutover plan,and readiness packs
• Technology TSA catalogue and service schedules (inputs)
• TSA governance cadence, KPI reporting pack,and escalations framework
• RAID log, dependency maps, and decision log
• Operational readiness artefacts (runbooks,support model, handover plans)
• TSA exit plan and transition roadmap totarget state

Knowledge,Skills,and Experience (What you’ll bring)

Essential

• Proven experience as a Technology Project Manager delivering complex, cross-domain change(applications/infrastructure/ops).
• Demonstrated delivery experience in separations,carve-outs, mergers, entity moves, major transitions , or Day 1 events .
• Strong understanding of service management concepts (service catalogues, SLAs/OLAs, incident/problem/change processes).
• Excellent stakeholder management,influencing, and governance skills; comfortable presenting to senior forums.
• Strong planning and execution discipline(critical path management, dependency mapping, RAID, reporting).

Desirable

• Experience working with Transitional Service Agreements (TSAs) or similar transition service constructs.
• Familiarity with technology risk, controls,audit, cyber/security, and data privacy considerations in transitional environments.
• Experience coordinating vendors/outsourced service providers and managing contractual service obligations.
• Exposure to tooling: MS Project/Plan, Jira,Confluence,ServiceNow, Power BI (or equivalents).