SALES COORDINATOR

We are looking for a responsible and self-motivated Printing Sales Executive to handle customer enquiries, quotations, follow-ups and order coordination. The successful candidate should be organised, customer-focused and able to manage each assigned job from enquiry through completion.

Tasks & Responsibilities

• Handle customer enquiries via email, WhatsApp and phone calls.
• Understand customers’ printing requirements, specifications, quantities and required timelines.
• Prepare and send quotations based on customer requirements.
• Recommend suitable printing materials, finishing and options based on customers’ needs.
• Follow up on quotations, order confirmations, payments and other outstanding matters.
• Follow up with existing and potential customers to convert enquiries into confirmed orders.
• Coordinate confirmed orders with the relevant internal teams.
• Understand the requirements and workflow of each assigned job.
• Monitor and maintain accurate status for all assigned enquiries and orders.
• Identify outstanding actions and follow up accordingly to ensure jobs progress smoothly.
• Keep track of what action is required next for each job and follow through until completion.
• Update job status promptly and ensure completed jobs are properly updated and closed.
• Communicate clearly with customers and internal teams regarding order requirements and updates.
• Maintain good customer relationships and provide professional customer service.
• Manage multiple customer enquiries, quotations and ongoing orders efficiently.
• Work towards individual sales targets and company sales objectives.

Qualifications & Experience

• Previous experience in sales, customer service, account servicing or a related role is preferred.
• Experience in the printing industry or commercial printing will be an advantage.
• Good communication and customer service skills.
• Confident communicating with customers via phone, WhatsApp and email.
• Able to understand customer requirements and prepare quotations accurately.
• Comfortable following up with customers and closing orders.
• Able to understand job instructions, workflow and job status clearly.
• Able to identify what action is required next and follow through until the job is completed.
• Strong organisational and follow-up skills with the ability to manage multiple jobs at different stages.
• Responsible for keeping assigned job statuses accurate and up to date.
• Good attention to detail and accuracy.
• Good spoken and written English.
• Able to handle Chinese-language customer enquiries when required.
• Familiar with Microsoft Office and basic computer applications.
• Responsible, self-motivated and able to work independently.
• Able to work effectively in a fast-paced environment.
• Training on our printing products and specifications will be provided.