Accounts Receivable Manager

My client is seeking an experienced Accounts Receivable Manager to lead billing, renewals and sales ledger operations within a growing, multi-entity business. Reporting to the Financial Controller, you will manage the day-to-day Accounts Receivable team, ensuring billing activity is accurate, timely and supported by effective controls.You will also play a key part in ongoing finance and systems improvement projects, helping to optimise order-to-cash processes, enhance data quality and support wider business transformation initiatives. This is a hybrid role with 3 days working in the office.

The role

• Lead and develop the Billing and Accounts Receivable team, ensuring workloads are effectively managed and key deadlines are achieved.
• Oversee accurate and timely invoicing across multiple revenue streams, including recurring contracts, support agreements, professional services and third-party products.
• Manage renewals, contract amendments, annual pricing reviews, cancellations and credit note processes.
• Review customer agreements and order information to validate pricing, billing schedules and renewal terms, identifying risks and escalating discrepancies where appropriate.
• Maintain accurate customer, contract and billing records across finance and operational systems.
• Oversee customer account reconciliations, cash allocation activities, Direct Debit administration and the resolution of billing queries.
• Work closely with Credit Control and wider business teams to resolve issues impacting collections and cash flow.
• Ensure month-end sales ledger processes, reconciliations and controls are completed accurately and within reporting deadlines.
• Produce regular reporting covering billing activity, renewals, credit notes, aged debt and process exceptions.
• Act as a key finance contact for billing-related processes and systems.
• Support system enhancements, data quality projects and process improvement initiatives.
• Assist with system testing, user acceptance testing, process mapping, training and adoption of new ways of working.
• Maintain clear process documentation and identify opportunities to improve controls, efficiency and customer experience.
• Coach and support team members, acting as an escalation point for complex billing and customer issues.

What we are looking for

• Proven experience in Accounts Receivable, Billing, Sales Ledger or Order-to-Cash environments.
• Previous experience managing or supervising a team.
• Strong understanding of invoicing, reconciliations, renewals, customer accounts and billing controls.
• Able to interpret customer agreements and resolve complex billing queries.
• Excellent attention to detail and strong analytical skills.
• Confident building relationships across Finance and wider business functions.
• Experience using ERP and CRM systems, with strong Excel skills.
• Previous involvement in system implementations, process improvement projects or business transformation initiatives.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Proactive, hands-on approach with a continuous improvement mindset.
• Subscription, recurring revenue or contract-based billing environments(desirable.)
• Direct Debit administration and cash allocation processes (desirable.)
• Credit risk, customer data management or finance system enhancement projects (desirable.)