IT Manager
Role Summary
The IT Manager at inKind is responsible for building, operating, and continuously improving our internal IT environment to support a fast-growing, late-stage startup. This role blends hands-on technical execution with people and vendor management to ensure employees have reliable, secure, and well-supported technology.
You will own day-to-day IT operations across corporate infrastructure, identity and access management, endpoint management, SaaS tooling, help desk support, and lightweight office network administration. You will also support employees with secure remote access solutions, including Tailscale, while partnering closely with the Platform Engineering team, which owns network architecture, ACLs, and mesh policy. As the company scales, you'll help define processes, policies, and systems that improve reliability, security, and employee experience, while remaining close to the work yourself.
This is a highly collaborative role that works across all departments to ensure technology enables productivity rather than becoming a bottleneck.
Who You Are
Operationally focused: You enjoy keeping systems running smoothly and improving them over time
Hands-on and accountable: You’re comfortable owning IT issues end-to-end, from troubleshooting to resolution
Detail-oriented: You understand that small operational details have outsized impact on employee experience
Self-sufficient: You can manage your own workload, prioritize effectively, and ask for help when needed
Service-minded: You view IT as a partner to the business, not just a support function
Responsibilities / Essential Functions
IT Operations & Support
Own and manage day-to-day IT operations, including corporate infrastructure, SaaS tools, endpoint support, and help desk workflows
Provide hands-on technical support for in-office and remote employees, including onboarding and offboarding
Define and deliver a consistent IT service experience for employees, including in-office technology (WiFi, conference rooms, AV) and reliable network connectivity
Maintain reliable office connectivity and support company remote access (Tailscale), including device enrollment, user access, and first-line troubleshooting, coordinating with the platform team on network and access policy.
Identity, Devices & Security
Administer the organization’s identity and access management systems, including role- and group-based access controls
Implement and maintain mobile device management (MDM) and corporate asset management programs
Develop, document, and enforce IT policies, security practices, and acceptable use standards
Support cybersecurity best practices related to endpoints, access controls, and employee tooling
Tools, Vendors & Budget
Manage core productivity and collaboration tools (Google Workspace, Microsoft 365, Slack, etc.)
Own vendor relationships for IT services and software; assist with renewals, evaluations, and cost optimization
Track IT spend and support budgeting and forecasting as the company grows
Team & Process Development
Help define IT processes, documentation, and standards as the organization scales
Recruit, onboard, and manage future IT support staff as needed
Continuously identify opportunities to improve reliability, security, and employee experience
Minimum Qualifications
Bachelor’s degree in Computer Science, IT Administration, or a related field—or equivalent practical experience
5+ years of experience in IT operations or IT support roles, with 1–2+ years in a people or project leadership role
Strong experience supporting a hybrid workforce across macOS and Windows environments
Hands-on experience administering Google Workspace, Microsoft 365, Slack, and similar SaaS tools
Experience implementing and maintaining MDM solutions (e.g., JAMF, Rippling, VMware AirWatch)
Working knowledge of cybersecurity best practices for endpoints, access management, and employee tooling
Working knowledge of networking fundamentals (WiFi, DNS, basic troubleshooting), ideally with Ubiquiti/UniFi equipment, and comfort supporting remote access tools.
Strong communication skills with a customer-service mindset
Preferred Qualifications
Experience implementing or working within an IT Service Management (ITSM) framework
Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar
Familiarity with mesh or zero-trust remote access tools (Tailscale, Twingate, or similar).
ITIL v4 Foundation certification (or equivalent experience)
Experience supporting teams in a startup or high-growth environment
Some of our Benefits:
Generous PTO and company holiday policy + company paid Short Term Disability
100% employer covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at employee’s additional cost; dependent coverage is at employee’s cost); vision plan available at employee’s additional cost
Child Care Benefits and generous parental leave
Dog-friendly workspace in a secure building with great views of downtown Austin
Daily lunches and snacks
Compensation
$120,000 – $140,000 DOE + Benefits
Who we are:
inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
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