Customer Growth Executive

Working at Infobip

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

Role overview

As a Customer Growth Executive, you will own the growth, retention, and overall success of Tier 1 customers. Your mission is to build trusted relationships, deeply understand customer business needs, and drive measurable growth through adoption, cross-sell, upsell, and long-term partnership. This role sits at the intersection of commercial strategy, customer advocacy, and internal coordination.

Job description

Customer orientation

Build and maintain trusted relationships with assigned Tier 1 clients to achieve overall customer health and growth through regular meetings, sharing Infobip strategy and roadmap, and positioning Infobip against competitors.

Serve as a focal point for clients regarding meeting their business and technical expectations, including technical escalations, services/product adoption, and communicating customer feedback and ideas to product teams. Coordinate different teams to best serve customers.

Understand clients' structure and processes around choosing and implementing new solutions.

Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients, focusing on gross profit, margin percentage, and cross-sells as the most important metrics.

Work closely with Customer Success for existing and future SaaS business.

In cooperation with CPaaS Registrations, ensure clients' accounts are properly set up and collaborate with Platform Operations teams to arrange setup enabling clients' activities based on agreed business scope, including account creation and setup, route management, sender registration, and allowed content filtration setup and maintenance.

In cooperation with Revenue Assurance, monitor and take actions to minimize health risks, actively involving financial collections and netting.

Analyze and forecast clients' traffic, take immediate actions to ensure ongoing business growth, minimize losses, and maximize gross profit and revenue.

Internal initiatives

Act as a power user and help improve Infobip's internal tools for account setup, traffic monitoring, and troubleshooting (Qlik, SU) by providing constructive feedback and ideas.

Coordinate internal teams to timely fulfill clients' requirements, including Customer Success, Sales Engineers, Customer Support, CPaaS Registrations, Platform Operations, Customer Analyst, Procurement, and Revenue Assurance.

Update all activities regarding client engagements and opportunities in dedicated tools (SF).

Influence Infobip's ever-evolving end-to-end customer experience by grasping and continuously promoting clients' perspectives to internal stakeholders.

Continuous development

Promote team spirit and nourish critical thinking.

Help mentor and onboard other team members and newcomers.

Have an excellent knowledge of Infobip products, platform, and relevant markets.

Have an excellent knowledge of clients' business and ways they can use Infobip.

Stay up to date with industry trends and competition, always staying on top of the latest developments.

What makes you a strong fit

Minimum six years proven experience in B2B sales, consistently meeting or exceeding quota.

Fluent in English (mandatory); Arabic is preferred.

Strong knowledge of industry and technology trends relevant to Infobip, including CPaaS, CCaaS, customer engagement, conversational AI, and channels such as SMS, RCS, WhatsApp, voice, email, Viber, and other OTT channels is an advantage.

Strong commercial mindset with clear ownership of revenue, margin, and retention metrics.

Ability to navigate complex customer organizations and coordinate multiple internal stakeholders.

Strategic, data-driven, and comfortable with forecasting and performance analysis.

Confident communicator and relationship builder at multiple seniority levels.

Why you'll love it here

Financial rewards and recognition - fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.

Flexible work arrangements - combining in-person collaboration with remote work and flexible working hours because great ideas happen everywhere and not always between 9 and 5.

Employee stock ownership plan (ESOP) - opportunity to share in the company's success through stock options.

Work-life balance and well-being - offering time off when needed, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.

Career mobility - internal mobility, upskilling, and mentorship to help shape your career path.

Professional development - onboarding, mentorship, and training programs to help you grow no matter where you start.

International mobility - opportunities to explore short and long-term career options in our hubs worldwide.

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We are proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity, if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.