NRS Pay Support

Our National Retail Solutions Pay Support representatives provide support to our customers and process CC applications, they solve and address banking questions  and provide general follow up to the applications submitted by the potential clients.

What we need: Provide Support to potential clients.

Stay up to date with systems and products information, changes, and updates in the market.

Support sales organization, retailers and NRS product line.

Address and answer banking questions

Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationship.

Follow standard processes and procedures.

Understand the value of our products and the needs of our retailers and their profiles inside and out

Ability to create strong connections and relations with their retailers and costumers (distributors and store owners)

Coordinate with multiple departments related to the systems such as Tech Support if needed

Ability to keep internal reports up to date (if needed)

Technical Support background

What we offer: High School Diploma

85% of English Proficiency

Microsoft Software proficiency

Customer Service Experience

Previous experience in ticketing, inquiries or tracking systems

Excellent communication skills (written and spoken)

Job stability (at previous jobs)

Problem – solving skills and the ability to think under pressure.

Patient, helpful, empathetic, good listener & professional

Attention to details

Goals and people oriented