AFTER SALES SERVICE TECHNICIAN
Responsibilities
- Respond to customer inquiries and complaints in a timely and professional manner.
- Resolve post-purchase issues, including product returns, replacements, and repairs.
- Coordinate with internal teams to address and follow up on customer concerns.
- Maintain detailed records of customer interactions and issue resolutions.
- Monitor customer feedback and suggest improvements to enhance service quality.
- Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
- Provide product-related information and assistance to customers.
- Contribute to the development and implementation of after-sales service strategies.
Qualifications
- Proven experience in a customer service or after-sales service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Attention to detail and ability to manage multiple tasks simultaneously.