Training and Technical Support Intern

Job Description: The Technical Support Intern will help new nurseries get set up on the iCare Kids platform — importing their data, walking them through the system, and answering day-to-day questions by phone and WhatsApp. You'll work closely with our Training & Technical team to resolve issues and make sure every client can use the platform confidently.

The intern will learn: Software onboarding and customer success workflows, data migration and clean-up, structured troubleshooting, how to explain technical steps to non-technical users, and how a SaaS product is supported and maintained.

Application Deadline : 13 August 2026

Internship Start date : 16 August 2026

Duration : 3 months, with a path to a full-time role for top performers.

Comfortable with computers, spreadsheets, and learning new software quickly

Patient, friendly manner when helping non-technical users

Fluent Arabic and good English

Detail-oriented, especially with data entry and imports

Studying or graduated in Computer Science, IT, or a related field is a plus

Any experience with customer support or Excel is a plus