Customer Service Coordinator / garment industry

We are looking for a Customer Service Coordinator to join our team. The ideal candidate should have solid experience in customer communication, order follow-up, and coordination, preferably within the garment manufacturing or textile industry.

Key Responsibilities :

• Communicate with customers and follow up on their orders and requirements.
• Coordinate sample development and ensure that customer comments and revisions are properly followed up.
• Follow orders from confirmation through production, preparation, and shipment.
• Coordinate between customers and internal departments, including Production, Purchasing, Quality, Warehouse, and Shipping.
• Monitor order and delivery schedules and communicate any delays or changes.
• Prepare and maintain order and sample status reports.
• Follow up on customer approvals for samples, fabrics, colors, specifications, and other product details.
• Ensure that customer requirements and comments are clearly communicated to the relevant departments.
• Follow up on order-related issues and coordinate with the concerned departments to find solutions.
• Maintain accurate and organized customer and order records.
• Support the company in maintaining strong and professional customer relationships.
• Previous experience in Customer Service, Customer Coordination, or Order Follow-up.
• Experience in Garment Manufacturing, Textile, or Manufacturing is highly preferred.
• Strong communication, coordination, and follow-up skills.
• Excellent organizational skills with the ability to handle multiple orders and tasks simultaneously.
• Ability to work under deadlines and handle urgent customer requirements.
• Good knowledge of Microsoft Office, especially Excel.
• Good command of English, both written and spoken.
• Professional communication skills and the ability to work effectively with customers and internal teams.

Ideal Candidate ; We are looking for a well-organized, detail-oriented, and proactive person who can effectively coordinate between customers and the factory and ensure that customer requirements are followed through every stage of the order .