3 Months Operations Admin Assistant, Raffles Place
To ensure smooth support in administrative tasks, agent maintenance and fit and proper requirements. Be up-to-date and well-versed with regulations pertaining to Agent onboarding, fit and proper requirements. Support the team in day-to-day tasks (provision of data/reports).
Responsibilities:
Administrative Tasks
- Provide timely support for updates to agents' personal and business information.
- Monitor and track the turnaround time of agent information change requests.
- Assist in the preparation and issuance of correspondence and notification letters.
- Manage and respond to enquiries received through shared team mailboxes.
- Maintain accurate records and ensure proper filing of documentation.
Agent Maintenance
- Support the consolidation and maintenance of agent-related statistics and records.
- Assist with administrative activities for the Annual Fit and Proper Exercise.
- Perform electronic filing and record housekeeping for agent documentation.
- Support the digitization, organization, and maintenance of agent records and files.
- Ensure documentation is complete, accurate, and archived in accordance with internal requirements.
Others
- Coordinate meeting schedules and logistics, including panel meetings where required.
- Assist in the generation of routine reports and preparation of data for analysis.
- Support updates and maintenance activities for agents across different business divisions.
- Assist in reviewing process documentation and tracking SOP updates.
- Support User Acceptance Testing (UAT) activities and post-implementation validation checks.
- Provide administrative support for ad hoc projects and assignments as assigned by the Manager.
Requirements:
- Diploma/Degree
- At least 2-5 Years of operations related role
- Good knowledge of Microsoft Office (Excel and word)
- Good communication and interpersonal skills
- Good team player
- Independent