Customer Service Associate (Luxury)

We're hiring for an established luxury watch brand looking for a Customer Service Associate to join their After-Sales Service team. You'll be the key point of contact for clients, supporting them throughout their after-sales journey and ensuring a smooth, premium experience. Why Join? Basic salary up to $3000/month + 13th month Performance Bonus Join an Established Luxury Watch Brand Build Expertise in Luxury After-Sales & Client Service Career Growth in the Luxury Industry

What You'll Do Assist clients with enquiries through phone, email and in person Provide information on products, warranties and after-sales services Guide clients on product care, maintenance and servicing Coordinate repair and service requests with internal teams Keep client and service records updated in the CRM system Handle client concerns professionally and work towards suitable solutions Follow up on service requests and keep clients updated on progress Support general administration and day-to-day operations of the department

What We're Looking For Strong communication and interpersonal skills Patient, attentive and comfortable handling different client situations Good problem-solving skills and able to manage enquiries independently Organised and comfortable managing multiple requests at once Proactive and works well within a team Interest in luxury products and watches is advantageous

Love delivering great service and looking to enter the world of luxury watches? Apply now for a confidential chat. Only shortlisted candidates will be contacted. CREWby HRNet | HRnet Ventures Pte Ltd (24C2435) AthirahBte Rosli (R2197227) | Outsourcing Team