Head of Account Management
Lead
The Armenian office of HOSTKEY , an international hosting company, is looking for a Head of Account Management . The main responsibilities include departmental reporting, working with key customers in English, and operating within billing systems.
About us: We've been operating since 2008, with 8,000+ servers across data centers in the Netherlands and in multiple EU countries, the UK, and the USA. Our core business covers data center services, server rental and leasing, and virtualization.
- Organizing the department's day-to-day operations
- Maintaining reporting
- Monitoring task completion and improving team performance
- Planning, coordinating, and implementing process changes
- Organizing training and onboarding for new team members
- Liaising with other departments
- Approving individual client terms and non-standard contracts/services
- Managing relationships with major customers, resellers, and partners
- Handling complaints and complex departmental cases
- 3+ years of experience in a similar role at an IT company
- Familiarity with server hardware/infrastructure is a plus
- English proficiency (spoken and written) at C1 (Advanced) or higher
- Experience with specialized tools: WHMCS, Jira
- Negotiation experience
- Punctuality, attention to detail, and a meticulous approach to documentation and billing
- Creative problem-solving for non-standard situations is a plus
What We Offer
- Full-day schedule, 10:00–19:00, 5/2 (flexible start time)
- Official employment, paid leave, and sick leave per Armenian labor law
- Accredited IT company status
- Health insurance
- Office in the center of the Yerevan
- Interesting work and a friendly, professional team